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Massachusetts Resources for People without Homes
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Role of Community Support Program (CSP)

The role of the CSP is to facilitate treatment access, coordinate, negotiate, and ensure the appropriateness of services and resources that are necessary to meet consumer needs. The CSP is a key intervention strategy for improving access to the service system by members who are homeless. Given that many people who are homeless may be distrustful and suspicious of service providers (and value their autonomy), one of the CSP's primary tasks is to engage people who are homeless and develop and nurture trust and a working alliance. The Intensive Case Management program and CSP services are designed to assist members to overcome their distrust of service providers, coordinate needed treatment and support services, and guide members along the treatment continuum. The Partnership defines eight (8) specific functions of the CSP as follows:

  • Discharge Planning: help members to transition from acute care settings to community-based services.
  • Outreach: efforts to engage members in services.
  • Assessment: to determine the member's current and potential strengths, weaknesses and needs.
  • Service Planning & Linkage: to develop specific, comprehensive, individualized treatment and service plans; to refer and link members to necessary long-term services and supports, including primary health care services, mental health, substance abuse, and social services.
  • Monitoring & Crisis Intervention: to conduct ongoing evaluation of client progress and needs, modify the treatment plan as necessary, and assist clients in crisis through direct interventions and mobilizing needed supports and services.
  • Client Advocacy: to intercede on behalf of a specific client or group of clients to ensure access to appropriate services.
  • Direct Service: providing emotional and practical support during critical periods of transition to new services.
  • Resource Identification: identifying and arranging access to services or resources to address the needs of clients.


Review of research literature reveals that clients with shorter lengths of time homeless, clients with fewer psychotic symptoms, women, and clients without substance abuse problems tend to have better outcomes when receiving ICM/CSP type care management services. To improve outcomes for clients who have longer lengths of time being homeless, clients with more psychotic symptoms, men, and clients with co-occurring substance abuse disorders the Partnership will design intervention strategies and training to assist CSP providers in achieving better outcomes for all homeless population cohorts.

For information on the ICM program and to refer a member for Community Support Program Services, contact the Regional Clinical Supervisor serving your region:

Greater Boston and Northeast Area Bernita Krueger, LICSW 617 350 1925
Boston and Southeast Rodney Dismukes, Ph.D. 617 350 1923
Central Region Mike Zwalsky, Ed.D. 508 890 6404
Western Region Meredith Taylor, Ph.D. 413 858 1808

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